These conditions are intended to define the terms of sale between the Rayon de Serre company and the User, from ordering products, including payment and delivery.

They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.

The acquisition of a product through the site implies unreserved acceptance by the User of these conditions of sale. Rayon de Serre reserves the right to modify its conditions of sale at any time.


Article 1 - PREAMBLE

These conditions are concluded between, on the one hand, the company Rayon de Serre EARL, domiciled at 9 route du Bois Plesseau 37510 Savonnières, and, on the other hand, people wishing to make a purchase via the website

www., hereinafter referred to as "the User".

The parties agree that their relations will be governed exclusively by these general conditions of online sale.

If a condition were to fail, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

The User declares to have read the following provisions before placing an order. By choosing to purchase a product via the website, he expressly and irrevocably accepts the terms set out below.

The User declares to have the capacity to conclude this contract, that is to say the legal majority and not to be under tutorship or guardianship.


The Rayon de Serre company offers all or part of its catalog of products for sale on the site.

The descriptions, any sheets presenting the products, displayed on the website do not enter into the contractual field. They are only a presentation of the products actually sold. If errors occur, in no case the responsibility of the company Rayon de Serre can be engaged. Only the sold good enters into the contractual field.

The size of the plants communicated on the site is given as an indication and is therefore not contractual.

In general, we recommend not to consume plants, unless you have clearly informed yourself about their possible consumption mode.

The characteristics and descriptions of the products sold may be modified as part of the update.


The User has the option of placing his order online. The order can only be registered on the website if the User has clearly identified himself.

In order to allow the User to reconsider his order before validating it definitively, the company Rayon de Serre, has created an order validation system in several 

stages allowing him to check that the products and the contact details entered are in conformity and that it gives its agreement to these general conditions of sale.

At the end of these steps, the Rayon de Serre company will send an email confirmation of the order recorded.

The order is considered firm upon receipt by the User of the email from Rayon de Serre confirming the final registration of said order. This confirmation is the date of conclusion of the sales contract and acceptance by the User of these general conditions of sale. For the establishment of useful evidence, the company Rayon de Serre will keep the full contact details of the User.

The online supply of the bank card number and the final validation of the order will constitute proof of the entirety of the said order in accordance with the provisions of Law No. 2000-230 of March 13, 2000 on the adaptation of the law of evidence to IT technologies and relating to the electronic signature, and will be worth due to the sums incurred by entering the products appearing on the order form.

This validation is worth signature and express acceptance of all operations carried out on the site.

Article 4 - PRICES

The prices are indicated in euros all taxes included (TTC). They are subject to change at any time.


The User can pay for his online purchases when ordering by credit card (CB, VISA, MASTERCARD, Blue E-card).

SSL payment

The price is payable in euros and payable when ordering.

The User's account will only be debited when confirming the order, for the amount of products purchased.



The Vendor offers its Customers the Alma credit service for the settlement of their purchases and the execution of payment. This is subject to the Customer's acceptance of the GCU or of the credit agreement proposed by Alma.

Any refusal by Alma to grant credit for an order may result in the cancellation of the order.

Any termination of the GCS between the Customer and the Seller will result in the termination of the GCS or the credit agreement between Alma and the Customer.

Payment in three or four instalments is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amount: Only purchases between 90€ and 2000€ are eligible for payment with Alma.

Fees: When paying in instalments with Alma, the customer does not pay any fees, except in the following cases:
    * For payment 3 times: 1.5%.
    * For payment 4 times: 2.4%.

Alma is a tele-payment manager and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the French Civil Code.

Termination: Any termination of the General Terms and Conditions binding the Vendor and the customer entails the termination of the General Terms and Conditions between Alma and the customer.


Any late payment of the invoice or failure in the credit of the bank account used by the User to pay the price of the order entails, as of right and without formal notice, the application of a delay penalty of three times the legal interest rate. This penalty, calculated on all of the sums remaining due, runs from the day following the due date until the day of payment of all sums.

Article 7 - DELIVERY

Once registered, the order is delivered to the address specified by the User.

Rayon de Serre undertakes to deliver the products ordered as quickly as possible. The average times observed are 4 to 7 days for home delivery. Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the User reimbursed.

For the routing of its deliveries, the company Rayon de Serre cannot be held responsible for the loss, misplacement or theft of an order. The risks are the responsibility of the User from the moment the products have left the shipping premises. In the event of damage during transport, the reasoned protest must be sent to the carrier within three days (as an indication) of delivery.

For the follow-up of the current order, the User can consult his email box, an email being sent to him automatically at each stage of progress of the treatment of his order, or consult his user account, under the heading "my account" and follow these same indications. He can also contact the Rayon de Serre company directly using the contact details provided in the “contact” section.

Non-compliant order: any non-compliant order must be returned to Rayon de Serre in its original packaging and packaging, and accompanied, if applicable, by the delivery slip, to the following address:

Rayon de Serre EARL, 9 route du Bois Plesseau 37510 Savonnières

Upon receipt, the Rayon de Serre company examines the order and its non-compliance with the order form. If the non-conforming nature is confirmed by the Rayon de Serre company, the User is either reimbursed for the sums corresponding to the price (s) of 

the product (s) acquired by him, or compensated by the exchange of non-conforming products. within thirty days.

The costs of returning and returning an exchange are the responsibility of Rayon de Serre if the non-compliance is the consequence of an error emanating from  Rayon de Serre.


In accordance with the Châtel law, applicable since June 1, 2008, plant products sold on the website are not subject to the right of withdrawal and cannot be reimbursed, as they are considered perishable products.


The Rayon de Serre company only has an obligation of means for all stages of access to the site (ordering process, deliveries or subsequent services). It cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.

The products offered on the website are described with the greatest honesty and at best of our knowledge. If, despite all these precautions,errors were produced, the company Rayon de Serre could in no case be committed to this fact.


The information requested from the User is necessary for the processing of his order by the company Rayon de Serre.

The Rayon de Serre company thus reserves the right to collect data on the User, in particular through the use of cookies. The user has the option of refusing these cookies by activating this option on his browser, or of deleting them knowing that the user of the site may find himself limited.

Subject to the express agreement of the User, the Rayon de Serre company may use its personal data in order to better inform it about the commercial offers of the Rayon de Serre company or any operation related to contests, in particular.

Rayon de Serre undertakes not to pass on the identity and contact details of Users to a third party for commercial purposes.

The User is informed that he can choose at any time to no longer receive commercial messages by deactivating the corresponding box in the "My account - My preferences" section in his profile.

In accordance with Article 27 of the French Data Protection Act of January 6, 1978, the User has a right of access and rectification relating to data concerning him, a right that he can exercise by writing to:

Rayon de Serre - 9 route du Bois Plesseau 37510 Savonnières

Declaration to the CNIL n ° 1876978


The special conditions and the general conditions of the order are interpreted in accordance with French law.

In the absence of an amicable settlement, the dispute will be brought before the competent courts and, if the law allows it, before the courts of the jurisdiction of Tours.

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